Monique Herena – Expert Jury Member, Quality Mark Award
Specialization: Employee Experience & Organizational Culture
Monique Herena, Chief Colleague Experience Officer at American Express, brings over 30 years of cross-industry leadership experience in guiding global teams, driving culture transformation, and fostering innovation to improve business performance. Her deep understanding of employee engagement, workplace culture, and organizational development positions her as a leading authority in shaping high-performing, people-centric organizations.
As an Expert Jury Member of the Quality Mark Award, Monique evaluates nominees in the category of Employee Experience & Organizational Culture, ensuring that recognized companies demonstrate exceptional commitment to workforce well-being, engagement, and transformative cultural practices.
Her participation underscores the Award’s mission to celebrate organizations that create meaningful and innovative employee experiences while achieving measurable business impact.
